Regulations | Fotka.com

Terms and Conditions of the Fotka Social Networking Service
of 17 September 2024, as amended on 16 September 2026.


Chapter I - Introduction


Article 1

These Terms and Conditions (hereinafter: the "Terms and Conditions") set out the rules for operating the Fotka.com website (hereinafter referred to as the "Service"), as well as for providing and using all services offered by the Service, including, among others, chat, webcams, the internal messenger and the forum. Detailed, specific rules for using individual services of the Service, which are not contrary to these Terms and Conditions, may be described in the annexes listed below.


The name of the Service, its concept, graphic design, logo, graphic elements, trademarks, software and database are subject to legal protection.


Article 2

These Terms and Conditions have been drawn up on the basis of the laws applicable in the territory of the Republic of Poland and set out the rules for operating the Service and for providing and using the services rendered through it. These Terms and Conditions set out, among other things, the rights and obligations of Users of the Service, the rules for posting content in the Service, as well as the rights, obligations and scope of liability of Fotka as the entity managing and operating the Service.


Article 3

The entity operating the Service is Fotka Spolka z ograniczona odpowiedzialnoscia Spolka komandytowa (a Polish limited liability limited partnership), with its registered office in Elblag, ul. Wladyslawa Orkana 24, 82-300 Elblag, entered under KRS No. 0000721451 in the Register of Entrepreneurs of the National Court Register kept by the District Court for the City of Olsztyn, 8th Commercial Division of the National Court Register, holding tax identification number NIP 113-257-96-12, with fully paid-up share capital of PLN 60,000.00.


Article 4

Every User of the Service is obliged to read these Terms and Conditions and the Privacy Policy and to comply with their provisions, as well as with the laws applicable in the territory of the Republic of Poland. Acceptance of these Terms and Conditions occurs when the relevant box is checked during registration in the Service. Acceptance of these Terms and Conditions also means acceptance of the detailed rules and conditions for using individual functionalities of the Service.

Chapter II - Definitions


Article 5

Terms used in these Terms and Conditions shall have the following meanings:


Administrator

Persons designated by the entity managing the Service.


Ban/Block

A block on access imposed on a User for an unlawful breach of the provisions of these Terms and Conditions.


Decision Reversal

An Additional Feature enabling a User, as part of access to the Star Club, to withdraw a previously made decision regarding the rating of, or interaction with, the Profile of another User, on the terms described in detail in the Service.


Black List

A list, defined by the User, of other Users who are unable to view their profile, write messages or comments, and who have no access to the User's Materials.


Data

Any content, in particular information, photos, videos, posts and comments that a User voluntarily places in the Service.


Personal Data

Information relating to an identified or identifiable natural person, collected via the registration form (available at https://fotka.com/rejestracja/) and subsequently modified or supplemented voluntarily by the User while using the Service, processed by Fotka in order to properly provide the services specified in particular in these Terms and Conditions, as well as for operational and statistical purposes related to operating the Service and for other purposes indicated in the relevant consent given by the User. The concept of personal data also covers data collected automatically by Fotka, such as, for example, data on the device the User uses to connect to the Service, and location data used to ensure the security of the Service's operation.


Star Day / Star

A settlement unit corresponding to one day of active access to the Star Club service and the Additional Features arising from it. Star Days are granted to a User in connection with the acquisition of the Star Club by way of a One-Time Payment or a Subscription, on the terms set out in Chapter VI of these Terms and Conditions, and may be used by the User in accordance with the rules available in the Service, including being exchanged for Gifts or other Additional Features indicated in the Service.


Additional Display of a Disappearing Private Message

An Additional Feature enabling a User, as part of access to the Star Club, to view again a Private Message marked by the sender as disappearing, after it has already been viewed once, on the terms described in detail in the Service.


DSA

Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act).


Filter

Information on a User's preferences regarding the sex and age of the persons they wish to browse. Information about a given User's Filter is not available to other Users of the Service.


Fotka

The entity operating the Service, indicated in Article 3 of these Terms and Conditions.


Fotka Friend (FP)

A User who helps other Users get to know the Service better and who takes care of the quality and reliability of the photos, videos, descriptions and comments added. The login name of such Users is marked with a grey logo of the Service.


Fotka Team (FT)

Persons who manage and operate the Service. The login name of such persons is marked with a blue logo of the Service.


Additional Features

Features within the Service made available to the User after activating access to the Star Club, including in particular Gifts, PM Threads, Decision Reversal and the Additional Display of a Disappearing Private Message (for detailed information).


Group

A group of Users linked by similar interests.


Payment History

A set of information, made available to the User in the Service at https://fotka.com/ustawienia/platnosci, on the payments made by the User to Fotka, including active Subscriptions.


Webcams

A feature of the Service allowing Users to transmit and receive video and audio in real time via the Service. Detailed rules for using Webcams are set out in a separate annex to these Terms and Conditions - the Webcam Netiquette.


Star Club

A paid service available in the Service, allowing the activation of Additional Features, acquired by a User by way of a One-Time Payment or a Subscription, on the terms described in Chapter VI of these Terms and Conditions.


Comment/Post

Text added by a User in the Service.


Account

A page/server space within the Service, made available to a User, on which the User may post Data that other Users can view, and which may also be used by Fotka on the terms set out in these Terms and Conditions or in accordance with the consents given by the given User.


Location

A locality provided by a User in the relevant form, or determined based on the User's sharing of their GPS location with the Fotka App. Having a Location enables a User to browse the profiles of other Users with the same or a nearby location. A User may have up to three locations on their profile. The history of changes to a Location is stored for a maximum of 24 hours.


Materials

Photos, videos, texts and other content posted by Users.


Payment Method

The manner in which a User may pay for the paid services available in the Service, made available through a given Payment Operator or sales environment (including the Service's website and an Application Store), in accordance with Article 32 of these Terms and Conditions.


Profile Name/Login

A string of characters entered by a User in the Service, enabling their identification while using the Service.


Illegal Content

Information that, in itself or by reference to an activity, is not in compliance with European Union law or with the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law.


Gifted User

A User who has received access to the Star Club from another User.


Payment Operator

A third-party entity intermediating in the execution of payments made by Users in the Service, including a payment service provider within the meaning of the relevant laws, a provider of payments made via an Application Store (including Google and Apple), or another entity indicated in the Service in connection with a given Payment Method. The current list of Payment Operators and available Payment Methods is presented to the User in the Service, in accordance with Article 32 of these Terms and Conditions.


One-Time Payment

The paid acquisition by a User of access to the Star Club or another service for a fixed period, by way of a single, one-off payment not linked to automatic, recurring charges.


Gift

An Additional Feature allowing a User to give another User a digital present visible on their Profile, acquired by exchanging Star Days, on the terms available in the Service.


Profile

The place within the Service where Data entered by a User is published.


Special Profile

A Profile created by the Fotka Team for third parties on the basis of a separate agreement concluded between Fotka and that person.


Private Message (PM)

A message sent to a User by another User via the Service's internal messaging system. Messages are stored on both the recipient's and the sender's side. When a User deletes a message, they delete their own copy; messages deleted by both parties to a conversation are permanently erased from the Service.

The Service reserves the right to have the content of Private Messages analysed by an anti-spam system and to delete messages older than six months.


Terms and Conditions

This document setting out the rules for using the Service, including in particular the rights and obligations of Users and of Fotka, together with the annexes forming an integral part of it.


Service

A social networking service available at www.fotka.com, as well as in the Fotka Apps available for mobile devices running Android and iOS.


Application Store

A mobile application distribution platform through which a User can download the Fotka App and purchase a Subscription, in particular Google Play (operated by Google) and the App Store (operated by Apple).


Subscription

A paid service consisting of the recurring, automatically monthly-renewed acquisition of access to the Star Club, until terminated (cancelled) by the User in accordance with these Terms and Conditions, on the terms described in Chapter VI of these Terms and Conditions.


Tips

A service consisting of the sending of "tips" by Users to persons broadcasting in the Service. Detailed rules for using Tips are set out in a separate annex to these Terms and Conditions (the Tips Terms and Conditions).


Agreement

An agreement for the provision of services by electronic means, concluded between a User and Fotka at the moment the User accepts these Terms and Conditions and the Privacy Policy, with content corresponding to the content of these Terms and Conditions and the Privacy Policy.


User

A natural person who is at least 18 years old and has full legal capacity, and who, by accepting these Terms and Conditions, has gained access to the services provided through the Service.


PM Thread

An Additional Feature allowing a User, as part of access to the Star Club, to highlight or organise a selected conversation conducted via Private Messages, on the terms available in the Service.


Account Verification

This takes place after successful completion of registration in the Service. It consists of sending a special code by SMS to the telephone number provided by the User. The User must enter this code in the designated place in the Service.

Chapter III - Registration and Rules for Using the Service


Article 6

Any natural person who is at least 18 years old, who completes the registration process and accepts the content of these Terms and Conditions in full, may be a User of the Service.


Article 7

Registration in the Service consists of correctly completing the form located at: https://fotka.com/rejestracja/, accepting these Terms and Conditions and the Privacy Policy, and confirming the e-mail address by clicking a link. Every User receives a confirmation link at the e-mail address provided during the Account registration process.


Article 8

During the registration process, the User is obliged to provide current and truthful data, and to update it in the event of any changes.


Article 9

Successful completion of the registration process means the conclusion of an Agreement for an indefinite period for the use of the selected free functionalities of the Service and for the use of the paid services and functionalities chosen by the User.


Article 10

After completing the registration process, the User may be asked to carry out Account Verification using a telephone number. Providing the number constitutes consent to its processing for statistical and security purposes. The number is not used for marketing purposes, and the verification procedure does not result in the activation of any paid services for the number provided. After Account Verification, the User gains full access to all free functionalities of the Service.


Article 11

A User who has concluded an Agreement to use the Service may receive, at the e-mail address provided during registration and on their end devices, notifications about the activity of their Account, suggestions of new acquaintances, or information about materials added by friends.


Article 12

A registered User of the Service has the right to:

  1. have their own Account and Profile in the Service;
  2. change and delete their data using the Account options;
  3. browse the Profiles of other Users, as well as vote on profiles and photos;
  4. send Private Messages, as well as comment on profiles, photos and videos;
  5. post on the forum, in chat and in groups.

Article 13

It is prohibited to:

  1. promote, via the Service, websites unrelated to the Service;
  2. use programs (bots) that generate requests to Fotka's servers; any such activity may be treated as a DoS (Denial of Service) attack; an exception applies to programs using the Service's official API;
  3. send spam;
  4. post content and Materials of a commercial nature without the prior, express consent of Fotka.

Article 14

A User and every person using the Service is prohibited from posting and disseminating Illegal Content and content contrary to these Terms and Conditions in the Service.

Illegal Content within the meaning of these Terms and Conditions and the DSA shall in particular include:

  1. content infringing copyright, related rights or other intellectual property rights;
  2. content of a terrorist nature;
  3. content constituting criminal threats, harassment or other acts fulfilling the elements of an offence against personal freedom or bodily integrity;
  4. content spreading hatred against individuals or groups of persons on account of their racial or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, sex, gender identity, immigration status or another aspect associated with systemic discrimination or marginalisation, provided that it fulfils the elements of a prohibited act;
  5. content involving the sexual exploitation of children, content depicting abuse of children or posing a threat to them, posted in particular for the purposes of grooming a child for sexual exploitation, trafficking a child for sexual purposes, or otherwise sexually exploiting a child;
  6. Materials (including, among others, photos, videos and computer-generated images) depicting minors engaging in conduct of a clearly sexual nature, as well as other obscene or exploitative images that include or depict children, such as cartoons depicting the sexual exploitation of children or attempts to humorously portray the sexual exploitation of children; and
  7. links to materials containing the content referred to in points a)-f) above.

Regardless of the above, due to the nature and community standards of the Service, it is furthermore prohibited to post and disseminate in the Service:

  1. vulgar language;
  2. content of a pornographic, erotic or obscene nature;
  3. content of a sexual nature intended to arouse sexual gratification or that may be interpreted as promoting or encouraging a sexual act in exchange for remuneration, as well as content relating to aggressive sexual behaviour and content of a sexual nature posted without the consent of the persons depicted in it;
  4. content promoting violence or other dangerous activities, or encouraging or enabling their performance;
  5. content that fails to show appropriate sensitivity towards significant social, cultural or political events, such as threats to the civilian population, natural disasters, public health threats, conflicts, death or other tragic situations, or that expresses positive emotions in relation to such events.

Article 15

Every User and every entity using the Service has the right to notify Fotka of the presence in the Service of specific information (e.g. a Material, content shared via Webcams, or the content of a Private Message) that such User or entity considers to be Illegal Content or which, in their assessment, may infringe the provisions of these Terms and Conditions.

The notification referred to in paragraph 1 above (hereinafter the "Notice") may be made via the "Report Illegal Content" Form. The Notice should contain:

  1. a sufficiently substantiated explanation of the reasons why the User or entity concerned alleges that the information in question constitutes Illegal Content or is contrary to these Terms and Conditions;
  2. a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where appropriate, additional information enabling identification of the Illegal Content or content inconsistent with these Terms and Conditions (e.g. the nickname of the User who shared the content, a screenshot, etc.);
  3. the first and last name or the name, and the e-mail address, of the User or other entity making the Notice, except for a Notice relating to information considered to be linked to one of the offences referred to in Articles 3-7 of Directive 2011/93/EU;
  4. a statement confirming the good-faith belief of the User or other person making the Notice that the information and allegations it contains are accurate and complete.

If the Notice contains the electronic contact details of the User or other entity making the Notice, Fotka will, without undue delay, send that User or entity confirmation of receipt of the Notice and will notify them of its decision regarding the information covered by the Notice, together with information on the possibility of lodging an appeal.


Fotka reviews Notices in a non-arbitrary, objective manner and with due diligence. A Notice is reviewed by an authorised representative of Fotka.


Fotka gives priority treatment to Notices submitted by trusted flaggers within the meaning of Article 22 of the DSA.

Upon obtaining actual knowledge or awareness of Illegal Content posted in the Service or of related activity, or of content inconsistent with these Terms and Conditions, Fotka is entitled to take action affecting the availability, visibility and accessibility of such content, including:

  1. imposing restrictions on the visibility of specific information, including removing content or Materials or disabling access to them;
  2. suspending or terminating the provision of services in whole or in part (e.g. ending a broadcast via a Webcam);
  3. suspending or closing the User's Account (including imposing a Ban on the Account).

Fotka provides a statement of reasons for the restrictions imposed under paragraph 6 above, provided that it holds the electronic contact details of the person concerned.

In accordance with the DSA, if Fotka obtains any information giving grounds to suspect that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place, or may take place, it will immediately inform law-enforcement or judicial authorities of its suspicion and provide all available information on the matter. If Fotka obtains information relating to the content referred to in Article 14(2)(j)-(k) of these Terms and Conditions, Fotka reserves the right to notify the relevant law-enforcement authorities and an organisation combating child exploitation of its choosing.

Fotka has designated a single point of contact enabling direct electronic communication with the authorities of the Member States, the Commission and the Digital Services Board for the purposes of applying the DSA. This point of contact is: dsa@fotka.com. Polish and English may be used to communicate with the point of contact.

Fotka has designated a single point of contact enabling Users and other persons using the Service to communicate directly and swiftly with Fotka by electronic means. This point of contact is: dsa@fotka.com.

Fotka is not liable for information stored within the Service at the request of a User or other person using the Service, where:

  1. it does not have actual knowledge of illegal activity or Illegal Content, and, as regards claims for damages, is not aware of facts or circumstances from which the illegal activity or Illegal Content is apparent; or
  2. upon obtaining such knowledge or awareness, it acts expeditiously to remove or to disable access to the Illegal Content.

Fotka is not obliged to monitor the information it stores, nor to actively seek facts or circumstances indicating unlawful activity by a User or other person using the Service. However, Fotka reserves the right to carry out, on its own initiative, voluntary investigative activities or to take other measures aimed at detecting, identifying and removing Illegal Content / content inconsistent with these Terms and Conditions, or disabling access to it, as well as to take the measures necessary to comply with legal requirements, including those set out in the DSA. For this purpose, Fotka uses technology that actively detects Illegal Content and content that violates these Terms and Conditions, both with respect to Materials and to Webcams. These measures may be taken in an automated manner, through the use of systems that detect the content referred to above.

Carrying out, on its own initiative, the activities referred to in paragraph 12 has no effect on the exclusion of liability referred to in paragraph 11 above.

Fotka hereby informs that, in accordance with the requirements of the DSA, upon receiving an order to:

  1. act against specific Illegal Content, or
  2. provide specific information about a User or other person using the Service,

issued by the relevant judicial or administrative authorities on the basis of generally applicable laws, Fotka will, without undue delay, inform the authority that issued the order, or another authority specified in the order, of its receipt and of any action taken in response to the order. At the latest at the time of taking action in response to the order, or at the time specified in the order by the authority, Fotka will inform the User or other person using the Service of the order received and of the action taken in response to it, together with a statement of reasons, information on the possibility of lodging an appeal, and (in the case of an order to act) a description of the territorial scope of the order.


The provisions of paragraph 14 above are without prejudice to the provisions of civil procedure and criminal procedure law.


The provisions of this Article apply accordingly to the rules for using the Fotka App.

Chapter IV - Account


Article 16

A User may have a maximum of 3 Accounts in the Service.


Article 17

Disclosing the Account password to third parties is prohibited.


Article 18

An Account may only be used by the User. It is prohibited to create and use Accounts by 2 or more persons at the same time. Special Profiles are an exception to this rule.


Article 19

The User has the right to delete their Account either on their own or by contacting the Administrator of the Service. Deleting the Account results in the termination of the Agreement with the Service.


To delete an Account in the Service, go to "Settings" - the account tab, and click on the sentence "Start the account deletion procedure" located at the bottom of the page. Then follow the instructions.

Deleting the Account results in the deletion from the Service of all of the User's Personal Data, except for Personal Data that Fotka is obliged to retain under applicable law, and anonymised statistical data. The procedure for the complete deletion of the Account together with the Personal Data may take up to 30 days.


Article 20

In cases of a breach of the provisions of these Terms and Conditions, a User's Account may be blocked temporarily, blocked permanently (Ban), or deleted. A block or deletion may be applied simultaneously to all of the User's Accounts.

Accounts blocked under this Article may not be deleted by the User.


Article 21

Accounts not used for 6 months from the last login may be deleted.


Article 22

If the procedure provided for in Article 21 is initiated, the User will be informed by the Administrator of the Service of the intention to delete the Account. In the absence of an objection within 30 days, the Account will be deleted.


Article 23

The death of a User results in the termination of the Agreement with Fotka. In such a case, the Account is blocked and subsequently deleted from the Service 30 days after the Block is imposed.


Chapter V - User Materials


Article 24

The User bears full responsibility for the Materials posted in the Service, in particular photos, videos, texts, and posts in Groups, on the forum, and Private Messages sent.


Article 25

Subject to mandatory provisions of law, Fotka is not liable for the unauthorised use, by a User or third parties, of Materials posted in the Service, nor for Materials submitted or published in the Service by Users.

Article 26

By accepting these Terms and Conditions, the User represents that they hold full rights to the Materials they post and, where third parties appear in the Materials, have obtained the consent of those third parties for publication.


Article 27

Fotka has the right to reduce/compress a User's Materials. Fotka is not obliged to inform the User of this fact.


Article 28

The User grants Fotka a free of charge, non-exclusive and territorially unlimited licence to use the Materials posted by the User for the promotional and marketing purposes of the Service, covering the following fields of exploitation: (a) recording and reproduction by any technique, including digital technique; (b) storing in computer memory and in computer networks, including the Internet; (c) making publicly available in such a way that everyone can access them at a place and time of their own choosing, including in e-mail notifications sent to other Users and on the Service's profiles (fan pages) on social networking sites such as Facebook, Instagram and YouTube. The licence remains in force for the period during which the User holds the Material in the Service and expires upon its deletion or the deletion of the Account, subject to Materials already disseminated before that date, in respect of which the expiry of the licence does not have retroactive effect.


Article 29

Fotka has the right to verify the authenticity of Materials at any time by requesting the User to send a current photo holding a card (with their login and the date written on it) in front of a monitor showing the Service's website. The photo received will be used solely for verification purposes.

Failure to comply with Fotka's instructions under paragraph 1 above may result in the imposition of a permanent or temporary Block or the complete closure of the User's Account.


Chapter VI - Paid Services and Payments

Article 30


A User may activate the "Star Club" promotional package for another User, but may not demand that the Gifted User perform any action in return.


When logging into the Service, the Gifted User is informed of the activation of the "Star Club" promotional package by another User, and also has the option to accept or decline its activation. If the Gifted User declines activation of the "Star Club" promotional package, the package is activated on the Account of the gifting User.


Article 31

The scope of access, or the scope and manner of provision, of the Additional Features included in the Star Club service, both those already existing and those added in the future, may be changed by Fotka at any time for valid reasons. This also applies to adding or removing individual Additional Features. The above changes will not infringe the vested rights of Users within an already paid-for period of access to the Star Club.


Article 32

Fotka makes various Payment Methods available to Users, enabling the paid acquisition of access to the Star Club and other services available in the Service, including in particular: payment card payments, payments made via Payment Operators (e.g. bank transfer, mobile payment, SMS payment), and payments made via an Application Store (Google Play, App Store).


The current list of available Payment Methods, Payment Operators and packages offered (the scope and period of access to the Star Club) is presented to the User in the Service, in particular in the Star Club tab and in the payment settings, before making a purchase.


Fotka reserves the right to change the available Payment Methods, Payment Operators and packages offered, including introducing new solutions and withdrawing existing ones, which does not constitute an amendment to these Terms and Conditions within the meaning of Article 47 of these Terms and Conditions, provided that it does not adversely affect the vested rights of Users under Star Club agreements already concluded.


The availability of individual Payment Methods may vary depending on the environment through which the User uses the Service (website, mobile application), the operating system of the User's device, and their mobile network operator.


Article 33

The price of a paid service available in the Service, including the price of access to the Star Club, is presented to the User in the Service each time before payment, in a clear and unambiguous manner enabling the User to become acquainted with it before placing an order, in accordance with Article 12(1)(5) of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796, as amended) and the Act of 9 May 2014 on Informing about the Prices of Goods and Services (consolidated text: Journal of Laws of 2023, item 168, as amended).


The price of a given service may vary depending on:

  1. the Payment Method chosen;
  2. the environment through which the purchase is made, in particular the Service's website and an Application Store (Google Play, App Store);
  3. the chosen period and scope of access to the Star Club;
  4. the offer or promotion currently in force, referred to in Article 42 of these Terms and Conditions.

The price binding on the User is the price indicated in the Service directly before confirming the order and making payment.


When purchasing services via an Application Store, the settlement rules specific to that Application Store, including the currency and the manner of presenting the price, may additionally apply, and are independent of Fotka.


The provisions of this Article do not limit the User's rights arising from generally applicable laws on informing consumers about prices.


Article 34

The User may check the Payment History, including the status of active Subscriptions, at any time in the Service at: https://fotka.com/ustawienia/platnosci.


One-Time Payments


Article 35

Fotka enables a User to acquire access to the Star Club for a fixed period (e.g. 30, 90 or 180 days) by way of a One-Time Payment.


To activate the service, the User follows the instructions presented in the Service in the Star Club tab (https://fotka.com/klubgwiazd), including, depending on the Payment Method chosen, by indicating the mobile network operator and telephone number (SMS payment), providing payment card details, or using another available Payment Method.


The price of the One-Time Payment is presented to the User before making the payment, in accordance with Article 33 of these Terms and Conditions, and may vary depending on the period of access chosen and the environment (website / mobile application) through which the purchase is made.


After successfully making the payment, the User receives confirmation of the activation of access to the Star Club, in a form appropriate to the Payment Method chosen (e.g. an SMS message, a notice in the Service); information about active access is also visible in the Star Club tab.


After the chosen period of access has elapsed, the Star Club service acquired by way of a One-Time Payment is automatically deactivated on the User's Account and is not automatically renewed or extended for a fee. Using the service again requires making a further One-Time Payment or activating a Subscription on the terms set out in the further part of this Chapter.


The entity executing the payment under a given Payment Method is indicated to the User in the Service before the payment is made.


Article 36

The Star Club service acquired by way of a One-Time Payment is activated automatically once the funds have been credited to Fotka's account, or once payment has been confirmed by the relevant Payment Operator.


Starting to use the Star Club service constitutes a request for the service to begin being provided before the expiry of the statutory 14-day period for withdrawal from the contract, of which the User is informed before making the payment and which the User acknowledges. Starting to use the service is tantamount to the User losing the right to withdraw from the contract in respect of that service, in accordance with Article 38(1) and (13) of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796, as amended).


If, after the payment is credited to Fotka's account, the User does not start using the purchased paid functionality, they retain the right to withdraw from the contract within 14 days of its conclusion, in accordance with Articles 27 and 30 of the Act on Consumer Rights.


Article 37

The Service no longer offers the option of activating a new SMS Subscription for access to the Star Club (an MT SMS subscription billed every 30 days). The provisions of this Article are for information purposes only and apply to Users who activated this service before the effective date of this amendment to these Terms and Conditions.


A User who holds a historically activated, active SMS Subscription for access to the Star Club may terminate it at any time by sending an SMS message with the text "STOP FOTKA" to the number indicated to them in the message confirming activation of this service (including number 60968 - for the service historically billed every 30 days).


In case of any doubts regarding how to terminate a historically activated SMS Subscription, the User may contact Fotka via the e-mail address indicated in Article 44 of these Terms and Conditions.


Subscriptions


Article 38

A Subscription is an agreement concluded for an indefinite period, under which Fotka makes access to the Star Club available to the User in recurring, renewable monthly periods, in exchange for the recurring collection of a fee from the Payment Method chosen by the User.


A Subscription begins at the moment of its activation by the User and the first successful charge to the chosen Payment Method. Subsequent Subscription billing periods begin upon the expiry of the previous monthly billing period (where the Subscription was activated via Google Play or the App Store, respectively) or 30-day billing period (where the Subscription was activated by SMS or card), calculated from the date the Subscription was activated.


Unless the User cancels the Subscription in accordance with Article 41 of these Terms and Conditions before the start of the next billing period, the Subscription renews automatically and the fee for the next period is collected from the chosen Payment Method.


The price of the Subscription is presented to the User before its activation, in accordance with Article 33 of these Terms and Conditions, and may vary depending on the Payment Method and the environment (website / Application Store) through which the Subscription was activated.


Starting to use the Star Club service within the first Subscription billing period constitutes a request for the service to begin being provided before the expiry of the statutory withdrawal period, and results in the loss of the right to withdraw from the contract in respect of that billing period, on terms analogous to those set out in Article 36 of these Terms and Conditions, provided that Fotka informed the User of this before the service began and the User acknowledged it.


Article 39

To activate a Subscription paid for by payment card, the User uses the activation form available in the Subscription tab within the Star Club, at: https://fotka.com/ustawienia/platnosci, providing their payment card details.


A Subscription paid for by payment card is available for the payment cards indicated to the User in the activation form.


The entities supporting Fotka in executing payment card payments, indicated to the User in the Service before making a payment, are payment service providers, including Autopay S.A. with its registered office in Sopot (ul. Powstancow Warszawy 6, 81-718 Sopot) and Dotpay S.A. with its registered office in Krakow (ul. Wielicka 72, 30-552 Krakow). Fotka reserves the right to change the payment service provider, of which the User will be informed in the Service, in accordance with Article 32 of these Terms and Conditions.


The User may check the status of the Subscription and its renewal date in the Subscription tab within the Star Club and in the Payment History.


Article 40

A User using the Fotka App on a device running Android or iOS may activate a Subscription via Google Play or the App Store, respectively, from the Star Club tab in the Fotka App.


A Subscription activated via an Application Store is subject, in addition to these Terms and Conditions, to the relevant rules and terms of the given Application Store (Google Play or the App Store), including with respect to the manner of calculating and collecting fees, the billing currency, and the manner of managing and cancelling the Subscription via the User's account in the given Application Store.


The entity processing payments for a Subscription activated on Google Play is Google Commerce Limited, with its registered office in Ireland (Google Building Gordon House, Barrow St, Dublin 4, Ireland) or another entity from the Google group indicated in the Google Play terms. The entity processing payments for a Subscription activated on the App Store is Apple Distribution International Ltd., with its registered office in Ireland (Hollyhill Industrial Estate, Hollyhill, Cork, Ireland) or another entity from the Apple group indicated in the App Store terms.


With respect solely to the technical aspects of billing and managing a Subscription via a given Application Store, the rules of that Application Store take precedence; this does not limit the consumer rights available to the User against Fotka under generally applicable laws.


The User may check the status of a Subscription activated via an Application Store in their account settings in the given Application Store and in the Subscription tab within the Star Club.


Article 41

The User may cancel the Subscription at any time, with effect at the end of the current billing period, without incurring any additional costs or being obliged to state a reason for the cancellation.


Cancellation of the Subscription takes place in the manner appropriate to the channel through which the Subscription was activated:

  1. a Subscription activated directly in the Service or in the Fotka App, paid for by payment card or via AutoPay/Dotpay - by switching off the Subscription in the Subscription tab within the Star Club, or in the payments section of the Account settings, at https://fotka.com/ustawienia/platnosci;
  2. a Subscription activated via Google Play - by managing subscriptions in the settings of the User's Google Play account;
  3. a Subscription activated via the App Store - by managing subscriptions in the settings of the User's Apple ID account;
  4. regardless of the above channels, the User may seek Fotka's assistance in cancelling the Subscription via the e-mail address indicated in Article 44 of these Terms and Conditions; however, in the case of a Subscription activated via an Application Store, effective cancellation requires the User to take the relevant action in the settings of the given Application Store, in accordance with the rules of that Store.

Cancelling the Subscription does not result in the loss of access to the Star Club before the end of the paid billing period; access expires upon the end of that period.


Fotka does not charge any fees for cancelling the Subscription.


Promotions


Article 42

Fotka may organise promotions consisting, in particular, of a temporary reduction in the price of access to the Star Club, the granting of additional Star Days, Gifts or other benefits for Users, on the terms set out each time in the notice on the given promotion published in the Service.


When organising a promotion consisting of a reduction in the price of a service, Fotka indicates, alongside information about the reduced price, the lowest price of that service applicable during the 30-day period before the reduction was introduced, in accordance with the Act of 9 May 2014 on Informing about the Prices of Goods and Services (consolidated text: Journal of Laws of 2023, item 168, as amended); if a given service has been offered for less than 30 days, Fotka indicates the lowest price applicable during the period from the date it began being offered until the date the reduction was introduced.


The notice on a promotion sets out at least: the duration of the promotion, its personal and material scope (who it is addressed to and which services it concerns), and the rules for taking part in the promotion.


Promotions are voluntary and temporary in nature. The ending of a given promotion does not constitute an amendment to these Terms and Conditions within the meaning of Article 47 of these Terms and Conditions, unless it involves a change to the rules for providing services set out in these Terms and Conditions.


Refunds


Article 43

In cases provided for by generally applicable laws, including in the event of an effective withdrawal by the User from the contract in accordance with Article 36 of these Terms and Conditions, or the acceptance of a complaint regarding a payment, Fotka refunds the funds using the same method of payment as that used by the User, unless the User has expressly agreed to a different method of refund that does not involve any additional costs for them.


In the case of a payment made by payment card, the refund is made to the bank account assigned to the User's payment card.


In the case of a Subscription or a One-Time Payment made via an Application Store, the refund is made on the terms set out by the given Application Store (Google Play or the App Store); Fotka provides the User with support in this respect within the limits of its technical and contractual capabilities.


The refund is made promptly, no later than within 14 days from the date the grounds for making it arose, unless the law or the rules of the given Application Store provide for a period more favourable to the User.

Chapter VII - Complaints


Article 44

The User has the right to file a complaint regarding the functioning of the Service and the services provided through it.


Complaints should be submitted via the contact form available in the Service or to the e-mail address: fotka@fotka.com.


A complaint should contain at least:

  1. the User's details enabling a reply to be given (in particular the login or e-mail address assigned to the Account);
  2. a description of the subject matter of the complaint and the circumstances justifying it;
  3. the User's demand associated with the complaint filed.

If the data or information provided in the complaint require supplementing in order to properly consider it, Fotka will ask the person filing the complaint to supplement it to the extent indicated.


Fotka considers a complaint promptly, no later than within 14 days of its receipt (or, if it needs to be supplemented, from the date of supplementation), and informs the User of the outcome of the complaint at the e-mail address from which the complaint was submitted, unless the User indicates a different method for receiving the reply.


Use of the complaint procedure is voluntary and does not exclude or limit the User's ability to pursue claims through judicial or out-of-court means, including via entities authorised to conduct out-of-court consumer dispute resolution proceedings. A User who is a consumer may also use the EU Online Dispute Resolution (ODR) platform, available at: ec.europa.eu/consumers/odr.


Article 45

If the User's complaint relates solely to the payment execution process handled by a given Payment Operator (e.g. the authorisation of a payment card transaction, or settlements made via an Application Store), Fotka recommends that the User first submit the complaint directly to the relevant Payment Operator, in accordance with its complaint procedure, since it is that entity which holds full data on the course of the transaction.


Regardless of the above, the User may at any time direct a complaint regarding a payment directly to Fotka, at the e-mail address indicated in Article 44 of these Terms and Conditions (fotka@fotka.com), with the note "Payment Complaint." Fotka considers such a complaint in accordance with the rules set out in Article 44 of these Terms and Conditions, where necessary in cooperation with the relevant Payment Operator.


Directing a complaint to the Payment Operator does not exclude or limit Fotka's liability towards the User arising from generally applicable laws, in particular the provisions on the conformity of a digital service with the contract and consumer protection.

Chapter VIII - Technical Interruptions and Maintenance Work


Article 46

The Service is entitled to carry out technical, maintenance, upgrade or development work which may cause the temporary unavailability of the Service or of its individual functionalities, or a limitation of their availability.


As far as possible, the Service will inform Users of planned technical work and its anticipated duration with appropriate advance notice, in particular via a notice posted in the Service or in another manner adopted by the Service.


In the event of a failure, a security threat, the need to take necessary measures related to the maintenance or protection of infrastructure, or in other cases requiring immediate intervention, the Service may temporarily restrict or suspend access to the Service or its individual functionalities without prior notice to Users.


The Service takes action aimed at restoring the full availability of the Service or its individual functionalities as quickly as possible after the work has been completed or the cause of the interruption has been removed.


Interruptions in the availability of the Service or its individual functionalities, referred to in this paragraph, do not constitute grounds for the User to demand any benefits or compensation, subject to mandatory provisions of law, in particular the provisions on the liability of the Service Provider and the conformity of the Service with the contract.


The Service promptly takes action to remedy irregularities in the functioning of the Service where they arise from causes attributable to the Service.

Chapter VIII - Final Provisions


Article 47

The current version of these Terms and Conditions, together with their annexes, is available at fotka.com/regulamin.


Article 48

Fotka reserves the right to make changes to these Terms and Conditions for valid reasons, i.e.:

  1. caused by the need for changes in the technological, economic or organisational aspects of operating the Service;
  2. caused by the need for changes to the structure or content of the Service, or to the Service's offering;
  3. due to a change in the scope of services provided by Fotka, through the modification, introduction of new, or withdrawal of existing functionalities or services covered by these Terms and Conditions;
  4. due to ensuring the security of information obtained or processed in connection with the provision of services covered by these Terms and Conditions;
  5. due to changes in generally applicable laws affecting the content of these Terms and Conditions, including the rights and obligations arising from them, or a change in the interpretation of those laws as a result of court rulings, decisions, orders, recommendations or guidelines of the competent authorities or bodies in the given field;
  6. due to the need to adapt these Terms and Conditions to the recommendations, orders, rulings, guidelines or decisions of the competent authorities or bodies in the given field;
  7. due to the need to correct obvious mistakes or clerical errors, or to fill gaps or inaccuracies in these Terms and Conditions that cannot be removed by interpreting the provisions they contain;
  8. due to a change of subcontractor(s), including Payment Operators.

Fotka informs Users of a planned change to these Terms and Conditions no later than 30 days before the proposed date of its entry into force, by: (i) posting in the Service the consolidated text of the amended Terms and Conditions, together with an indication of the most important changes and the date of their entry into force, and (ii) sending information about the change to the e-mail address assigned to the User's Account. If, before the proposed date of entry into force of the changes to these Terms and Conditions, the User does not notify Fotka of an objection to those changes, the User is deemed to have consented to them.


The User has the right, before the proposed date of entry into force of the changes to these Terms and Conditions, to terminate the Agreement with effect from the day preceding the date the changes to these Terms and Conditions enter into force. A notice of termination of the Agreement should be submitted electronically, by sending the notice to Fotka's e-mail address: fotka@fotka.com, or in writing, to Fotka's registered office address: Fotka sp. z o.o. sp.k., ul. Wladyslawa Orkana 24, 82-300 Elblag. A notice submitted electronically is deemed to have been made at the moment it was entered into a means of electronic communication in such a way that Fotka could become acquainted with its content. A notice submitted in a form other than electronic is deemed to have been made at the moment of its effective delivery to Fotka. If the notice is delivered to Fotka after the date the changes to these Terms and Conditions enter into force, the Agreement terminates on the date the notice is delivered to Fotka.


A change to these Terms and Conditions caused solely by the extension of the functionality of the Service, the functionality of existing services, or the introduction of new services, which does not adversely affect the terms of provision of services covered by an Agreement already concluded, does not entitle the User to terminate the Agreement under this Article.


In the case of a User holding an active Subscription, a change to these Terms and Conditions affecting the terms of that Subscription, including its price, becomes effective in respect of that User no earlier than from the first Subscription billing period beginning after the date the change enters into force, and the User has the right, in connection with that change, to cancel the Subscription in accordance with Article 41 of these Terms and Conditions, regardless of the right to terminate the Agreement set out in this Article.


Annexes forming an integral part of these Terms and Conditions:

Rules applicable on Fotka.com

Rules for adding photos, videos and other graphic content

Webcam Netiquette

Forum Terms and Conditions

Chat Netiquette

Tips Terms and Conditions

Terms and Conditions of the "Fotka Love Story" Contest

Terms and Conditions of the "Top Moderator Fotka" Contest

Terms and Conditions of the Fotka Bug Bounty Program